forex-drop.com
Last updated: May 2026

1. GENERAL PROVISIONS
1.1. This Personal Information Processing and Protection Policy (the "Policy") defines the procedure for processing and protecting personal information of individuals who visit and use the website forex-drop.com (the "Operator").
1.2. This Policy has been developed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of the Republic of South Africa.
1.3. Forex Drop is a software development company. We develop and distribute automated trading software (Expert Advisors) for the MetaTrader 4 and MetaTrader 5 platforms. We are not a licensed Financial Services Provider and do not manage client funds or provide financial advice.
1.4. The purposes of this Policy are to:

protect the rights and freedoms of individuals when processing their personal information
ensure the lawful execution of agreements between the Operator and Users
provide information about software products and services offered by the Operator
prevent unauthorised access to Users' personal information


2. DEFINITIONS
Personal Information — any information relating to an identifiable, living natural person, as defined under POPIA.
Operator / Responsible Party — forex-drop.com, the party that determines the purpose and means of processing personal information.
Processing — any operation performed on personal information, including collection, recording, storage, updating, distribution, or destruction.
Data Subject — the individual to whom the personal information relates.
Consent — voluntary, specific, and informed agreement by the Data Subject to the processing of their personal information.
Software — the X trem automated trading program (Expert Advisor) developed by Forex Drop for the MetaTrader 4 and MetaTrader 5 platforms.
Information Regulator — the regulatory authority established under POPIA responsible for the protection of personal information in South Africa.

3. COLLECTION OF PERSONAL INFORMATION AND CONSENT
3.1. Personal information is collected through the Operator's website when a User submits a form, registers for demo access, or interacts with the Operator's services.
3.2. Consent is obtained electronically by the User ticking the checkbox next to the statement "I agree to the processing of my Personal Data", with the date and time of consent recorded in system logs.
3.3. If the User does not provide consent, access to certain services may be restricted, as the Operator is not permitted to process personal information without the Data Subject's consent.
3.4. We collect personal information only for the following purposes:

Processing demo access requests and software inquiries
Communicating with Users regarding our software products
Sending educational and product-related updates where consent has been given
Improving our website and services

3.5. We do not collect personal information for the purpose of providing financial advice, managing investments, or executing trades on behalf of Users.

4. RIGHTS AND OBLIGATIONS
4.1. Rights of the Data Subject
The Data Subject has the right to:

be informed about the collection of their personal information
access their personal information held by the Operator
request correction or deletion of inaccurate, incomplete, or outdated information
withdraw consent to processing at any time
object to the processing of their personal information
lodge a complaint with the Information Regulator of South Africa
seek legal remedy and claim damages where applicable

4.2. How to Exercise Your Rights
Requests may be submitted:

by email: pavelforexdrop@gmail.com
via the website contact form at forex-drop.com

The Operator will respond within 30 days of receiving a request.
4.3. Obligations of the Operator
The Operator undertakes to:

process personal information lawfully, fairly, and transparently
collect information only for specific, defined purposes
not share personal information with third parties without consent, except as required by law
implement appropriate technical and organisational security measures
notify Data Subjects and the Information Regulator in the event of a data breach


5. CONFIDENTIALITY
5.1. The Operator ensures the confidentiality and security of personal information in accordance with POPIA.
5.2. Personnel who process personal information are bound by confidentiality obligations and may only process data within the scope of their duties.
5.3. Access to personal information is terminated upon the end of a person's engagement with the Operator.

6. CATEGORIES AND CONDITIONS OF PROCESSING
6.1. The Operator processes the following personal information submitted voluntarily by Users:

First name
Email address
Phone number
Employment status (where provided via registration form)

6.2. The Operator does not process special categories of personal information such as race, religion, health data, biometric data, or political views.
6.3. The Operator does not collect or process financial account information, trading account credentials, or broker login details.
6.4. Personal information is stored electronically on secure servers.
6.5. Personal information is retained for 3 (three) years from the end of the relationship with the User, after which it is securely destroyed.
6.6. The Operator may use personal information to send service notifications and promotional communications about its software products, where the User has consented to receive these.
6.7. The Operator does not sell or transfer personal information to third parties for commercial purposes.

7. THIRD-PARTY SERVICES
7.1. Our website and services may interact with third-party platforms including:

RoboForex — a broker recommended for use with our software. Forex Drop is not responsible for RoboForex's data practices.
Myfxbook.com — used to display verified trading performance data.
Salebot — used to process contact forms and manage communications.
WhatsApp / Telegram — used for client communication and educational content delivery.

7.2. Each third-party service operates under its own privacy policy. We encourage Users to review these policies independently.
7.3. Forex Drop does not share your personal information with these third parties beyond what is necessary to deliver our services.

8. SECURITY MEASURES
The Operator implements the following security measures:

Firewall protection preventing unauthorised external database access
Access controls and two-factor authentication
Encrypted data transmission via TLS protocol
Regular vulnerability assessments
Anti-virus and intrusion detection systems
Secure cloud hosting with object-level encryption
IP-based access restrictions
Personnel training on data protection obligations


9. DATA BREACH NOTIFICATION
9.1. In the event of a data breach that poses a risk to Data Subjects, the Operator will notify both the affected individuals and the Information Regulator as soon as reasonably possible, in accordance with Section 22 of POPIA.

10. COOKIES
10.1. This website may use cookies to improve the User experience and analyse website traffic.
10.2. Users may disable cookies through their browser settings, however this may affect the functionality of certain website features.

11. COMPLAINTS
11.1. If a Data Subject believes their rights have been violated, they may lodge a complaint with the:
Information Regulator (South Africa)
11.2. Users may also contact us directly at [your contact email] before escalating to the Information Regulator.

12. POLICY UPDATES
12.1. This Policy may be updated from time to time to reflect changes in our services or applicable law. The current version is always available on the Operator's website at forex-drop.com/policy.
12.2. Continued use of the website following any update constitutes acceptance of the revised Policy.